How to remove a product from the website

This is for Ascend retailers only - if you use a different EPOS then please stop reading as this will not be relevant to your site.

1. Look at the product in admin - is "YOUR ID" 0?
   
   If yes, continue to the next step
   If no, skip to step 5
2. This product comes from your SDM selections
   Do you want to remove just this specific product, or everything from this brand and category?
   If just removing the specific product, go to the next step
   Otherwise, skip to step 4
3. Tick prevent feed overwrite and deactivate the product in Push.
   Important! You must tick prevent product feed overwrite, otherwise the product will be re-enabled overnight by the SDM
   
4. Untick the category in the SDM
   
5. Whether the product is active / inactive is controlled by Ascend. The only way to remove it from the website is to untick eCommerce on Ascend

• Related Articles

• How to add a product to the website / I can't find my product on the website / When I search for the product it isn't there

  This is for Ascend retailers only - if you use a different EPOS then please stop reading as this will not be relevant to your site. For a product to be searchable by customers it must be: active in stock categorised Search for the product in admin ...